March 4, 2010
A couple of years ago, I wrote about a screen failure on my first generation Kindle, and how good my Amazon customer service experience was. Comments were mixed, with some other folks having similar experiences, and others having nightmares getting their Kindle replaced.
The other day, just shy of two years later, my second generation Kindle failed. This one was rather goofy. When I first received my 2G Kindle, I noticed a little diagonal “scratch” on the 5-way button. Apparently, this was actually a hairline crack. After having the unit for just over a year, last week I pressed the button, and it fell apart into two pieces, making it very difficult to use, particularly when picking a book from the menu.
I called Amazon, and once again, they were quite helpful. Even though I was slightly out of warranty, they overnighted me a new 2G Kindle, and sent me a link for a pre-paid UPS label to send my broken one back.
Obviously, I’m still very happy with my Amazon customer service experiences, particularly as regarding the Kindle. As always, though, your mileage may vary.
March 4, 2010
Nobody ever accused Ruhlman of not being passionate about cooking, but honestly people, if you don’t cook, you may be personally responsible for the end of civilization as we know it…
Also be sure to catch his blog post about this video here.