An Open Letter to Vonage

February 24, 2005

Dear Vonage;

I’ve been a happy customer and ardent supporter for several years now.  I’ve convinced a number of peers, co-workers, friends and relatives to dump their ILECs and move over to you.  I’ve even helped them debug their network problems so that they could have a great experience.

Imagine my chagrin when I started seeing Vonage ads running in these damn TribalFusion Pop-Unders that are cropping up like cockroaches the last week or two.  This code is designed specifically to defeat the fact that I go out of my way to run browsers that do NOT let normal pop-ups and pop-unders fire.  There is no excuse for using this except to specifically tell me to shove my choice of experience up my ass, and I don’t appreciate it.

If reputable advertisers refused to allow their ads to be displayed in such a manner, much of the profit would go out of it.  Frankly, I don’t see this as much more excusable than a mainstream company hiring spammers to fill my e-mail inbox with garbage, or allowing their affiliates to send spam on their behalf.

If you allow this to continue, I =will= pack up and take my business to one of the other VOIP companies, whether I can get number portability or not. I will also encourage everybody who will listen to me to do the same thing—and a number of them have already listened to me once.

I strongly suggest you go take a long hard look at the lesson learned about this kind of behavior.

Kindest Regards,

Your Customer (for the moment)

– Chuck Lawson

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One Response to “An Open Letter to Vonage”

  1. Costoa on March 4th, 2005 6:52 pm

    Sometimes Vonage does appear clueless about running their web site. With that said while this is not the best solution (that IMO being for vonage to stop using any advertising but text based ads) here’s a simple way to stop it (for the benefit of others):

    1. Get firefox (

    2. Get Adblock (

    3. Add the following to Adblock’s prefs:





    This works perfectly for me. Personally the only ads I don’t block are text based ads. While I am “old school” Internet (first time on the net was ‘86, way before the web. When usenet and irc roamed freely about and any advertising was illegal. One ad posting back then would most likely get your net access taken away) I understand the need to generate revenue to support a web site. Any image based ad is too much for me and gets blocked. Don’t even get me started about flash based ads. Let’s hope systems like Google’s ad system becomes the standard.

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