An Open Letter to Vonage
February 24, 2005
I’ve been a happy customer and ardent supporter for several years now. I’ve convinced a number of peers, co-workers, friends and relatives to dump their ILECs and move over to you. I’ve even helped them debug their network problems so that they could have a great experience.
Imagine my chagrin when I started seeing Vonage ads running in these damn TribalFusion Pop-Unders that are cropping up like cockroaches the last week or two. This code is designed specifically to defeat the fact that I go out of my way to run browsers that do NOT let normal pop-ups and pop-unders fire. There is no excuse for using this except to specifically tell me to shove my choice of experience up my ass, and I don’t appreciate it.
If reputable advertisers refused to allow their ads to be displayed in such a manner, much of the profit would go out of it. Frankly, I don’t see this as much more excusable than a mainstream company hiring spammers to fill my e-mail inbox with garbage, or allowing their affiliates to send spam on their behalf.
If you allow this to continue, I =will= pack up and take my business to one of the other VOIP companies, whether I can get number portability or not. I will also encourage everybody who will listen to me to do the same thing—and a number of them have already listened to me once.
I strongly suggest you go take a long hard look at the lesson X-10.com learned about this kind of behavior.
Your Customer (for the moment)
– Chuck Lawson