Kindle Screen Failure, Replacement

April 23, 2008

Gadgets fail. Some more than others, but that’s what they do. Assuming that the failure rate isn’t completely excessive, what separates one gadget (and vendor) from another is often just how well they support their product.

My Kindle has been slowly failing for the past couple of weeks.

I first noticed that the book I was reading didn’t have a title. I figured it was just a glitch in the book file, but it became clear that what happened was that the top quarter-inch or so of the display was just not displaying (or displaying so faintly it couldn’t be read).

Not too much later, I also had a “white line” down the left edge of the page, which was causing the leftmost pixels of the first letter of each sentence to disappear.

Kindle screen failure
Failing Kindle Screen
Normal Kindle Screen
Normal Kindle Screen

No doubt about it, my Kindle was checking out. I was a little surprised that the screen was the point of failure; I’d felt since day one that the buttons were a bit fragile, but after 50 – 60 books, they were still working fine.

The good news was that this coincided with Amazon actually having Kindles in stock for the first time since November.

Late Saturday evening, I logged into Amazon and started to write a message to Kindle customer service. As I was doing this, I noticed there was a “call me now” button, so I decided to try it. It was 11:30pm on Saturday night, but I was immediately connected with a very helpful support tech. Instead of forcing me through a script, he listened while I explained that I’d done all of the expected stuff (reset the unit with the hidden reset button, made sure it was charged, etc.), and said “Sounds like it’s broke. No problem, we’ll get another one out to you.” No muss, no fuss, no long delays, and best of all, no problem waiting for me to return the old unit until the new unit arrived (it was still mostly usable, just unclear for how long).

The new unit showed up today (essentially, 2nd day shipping since it couldn’t go out until Monday), in full retail packaging. The only noticeable difference is that this one indicates that it’s running version 1.08 of the Kindle OS, while my old one (purchased on day one) was still running 1.0. (well, that and the new one wasn’t broken)

I have to say that I’m quite pleased with Amazon today. Anybody can make a gadget that breaks, but it’s how you manage the experience from that point on that matters. Apple gets this entirely, and apparently so does Amazon.

The only minor fly in the ointment was in trying to get my purchased content over to the new Kindle, I called support, who suggested most everything but what actually needed to be done, which was associate the new Kindle with my account. Oh well, maybe I wasn’t clear about the situation. I figured it out myself a few minutes later, so no big deal.

Amazon Kindle E-Book Reader

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51 Responses to “Kindle Screen Failure, Replacement”

  1. rimone on April 24th, 2008 5:49 am

    dude, this so reminds me of way back in 2000 when, not knowing any better, i got an Apple mouse for Chris for Christmas. he very graciously told me some technical (then-)mumbo-jumbo (which i didin’t understand at the time) having to do w/USBl. but point is, i tried to return it and was actually told to keep it cause the costs for returning would’ve been more expensive than me just keeping it. i was amazed at this generousity and ended up giving the mouse to a more appreciative less-of-a-Techie Mac user.

    rimones last blog post..teeny silver beings infiltrated my flat

  2. Benn on August 22nd, 2008 2:11 pm

    My Kindle was damaged– it’s still not clear to me how– and now the screen no longer works. But guess what? Amazon has quietly changed their policies in the last several weeks and will now no longer replace damaged Kindles. And to make matters worse, they do not have a repair program in place. So, a mere month after getting this for a 40th birthday present, I’ve got a $350 brick on my desk. Thanks, Amazon!

  3. Chuck Lawson on August 25th, 2008 3:31 pm

    Benn, sorry to hear about that that — that sucks!

    For whatever it’s worth, I’d try them several times (typical customer service roulette – hang up and try again if you don’t get the answer you want), and if that failed, I’d try to escalate it if you can — if there’s a new model on the way (and it sounds like there is), they don’t need any bad public opinion regarding their support.

  4. wanderer0621 on September 8th, 2008 5:09 pm

    Mine started acting up in the beginning of aug.. streaking a bit.. but i lived with it.. it’s been on my bookshelf for close to a month now.. I just charged it and started it up, and the screen is completely messed up.. no one has played with it.. just been sitting there.. :(

    is there not any warranty service with the kindle?

  5. Chuck Lawson on September 8th, 2008 5:42 pm

    I’m not sure where my paperwork is, and I can’t find a single thing on the product page at Amazon that talks about warranty, but I certainly wouldn’t hesitate to contact Amazon about it, if I were you.

    I had a really good experience with their customer support — Benn (above) apparently wasn’t as lucky, but I’m not sure what he means re: damaged — mine didn’t have any damage, it just failed — much the way it sounds like yours did.

    I think you should contact them, and if you don’t get a satisfactory result, keep trying — often a non-helpful customer support person is more the person you get than the company policy.

  6. Alex Smith on September 12th, 2008 8:51 pm

    I managed to break my Kindle yesterday. I was certainly me who did the breaking (the screen), as opposed to the Kindle dying on it’s own, so I hardly think that the burden of replacement should be on Amazon. When I called customer support, I managed to get the same response as Benn:

    “We’re terribly sorry that you broke your Kindle, but we don’t have any suggestions for how you can get your screen replaced.”

    I don’t think that anybody should have expected to get their Kindle replaced for free (if the damage is the fault of the users), but thought I should add that Amazon’s good customer service does not currently seem to be at the “so good that we’ll replace your $360 item for free”.

    In case anybody is looking for other demographic info, I buy a fair amount of stuff from Amazon, and I’m an Amazon Prime member. I have not, however, bought any books for the Kindle — I’ve been digesting stuff from other e-book sources. Maybe Chuck is an excellent Kindle book customer?

  7. Chuck Lawson on September 14th, 2008 10:39 pm

    > Maybe Chuck is an excellent Kindle book customer?

    Meh… I’ve bought enough Kindle books to make having purchased it worthwhile (due to the cost difference), but the majority of the books I’ve read on it haven’t been purchased Kindle books (I’ve had a large library of non-DRM’d mobipocket books for a long time, and it continues to grow). Somehow I doubt that all that enters the equation, tho.

    I think the more important point is that my Kindle wasn’t damaged — the screen failed all on its own initiative.

    Which is not to say that it doesn’t suck that there’s not a repair option for damaged Kindles — shit happens, after all. I’d suggest making as much noise online as possible — have you tried the Kindle forum? Maybe someone there would have a suggestion.

  8. Megan on September 23rd, 2008 7:23 am

    I just had this exact problem with my Kindle. My experience with Amazon also mirrored Chuck’s. I just described the problem and they’re sending out a new unit pronto. So, seems like Amazon only balks if the damage to the unit is caused by the user. Irritating, but it makes sense.

  9. Andrys on November 11th, 2008 7:39 am

    Yes, they have a quick, free replacement policy if it’s a defective Kindle, but if the user caused a prob they don’t replace it. The warranty is only a limited one for 1 yr.

    However, the new policy as of last month is that when a user causes a problem in the Kindle, then they can replace it for $180.

    Call customer service and remind the rep that this is the new policy if you encounter one who doesn’t know it :-)

  10. Steve on May 17th, 2009 12:54 pm

    Just called Kindle customer service: I broke my Kindle 1 (the display)–They are sending me another Kindle 1 for $180 plus shipping. They just want me to return the damaged unit within 30 days or they will charge me. Very reasonable policy.

  11. Stephanie on June 10th, 2009 9:56 am

    Recieved the kindle as a Christmas gift for son and of course being younger the screen was damaged. Called Amazon and they of course did their diagnostics to see whether it was a defective screen or if he had broken the screen (which he had) and they of course offered the replacement to us. I am expecting the new one within a couple days. I am very happy that they offered this……better than being without one or a “brick on the desk”. :)

  12. Jimmy on June 16th, 2009 9:01 am

    I gave my wife a kindle 2 for mothers day. She loved it. Then she accidently broke the screen. Amazon wants $200.00 to trplace the unit. Who make this great product and doesn’t offer a repair center. I will never buy from Amazon again. My wife was buying 3 to 4 books per week now she is buying none. Who is the real loser here.

  13. ALAN ALSETH on June 24th, 2009 3:00 pm


  14. SSingh on July 22nd, 2009 5:10 pm

    My kindle wasn’t covered under warranty because of waterdamage and I sent mine to a third party portable electronics company ( and they got it up and running for me again for $99 just fine. The only other option if you’re tech savy you can google for take apart guides and try to replace the broken part yourself.

  15. Mudassir Ali on September 22nd, 2009 9:02 pm

    Amazon has the best customer service I ever experienced. Isn’t it too dishonest, unrealistic, and greedy to expect free replacement for something you broke by your own fault, carelessness or accident. Amazon’s business model is excellent and a shopping revolution which has brought so much convenience to our lives. I think, in return we should appreciate their hardwork and business ethics and not try to cheat them so that they don’t have to pull the shutter on us. I love kindle and take very good care of it. If I break it (accidently or otherwise) I will buy another one If I continue to love the revolutionary reading expedience.

  16. Diana Reed on October 12th, 2009 8:49 pm

    I bought a Kindle 1, within 9 months of careful use, the screen failed, Amazon cheerfully sent out a replacement. I had the replacement (refurb.) for about 6 months of light use and IT has failed (screen freezes), I spoke with cust. service, very nice people but there is no trade up program or refund (even partial for an item I paid $359.00 for) so I get another refurb. 4 Kindles I am working with now. I have over 70 books I purchased from Amazon for the average price of 7.00 so when I get this one and stick it on Ebay and never do business with them again, maybe that will be a successful end to this horrible transaction. I look forward to the deluge of new e-readers that will be coming out soon. I heard Barnes and Noble will be affiliated with one, yay!

  17. Kenneth Elliott | Digital Book Reader on November 2nd, 2009 10:06 pm

    I personally have had not problems with Amazon and their customer service. Every time I purchase anything from them and have problems they take care of it right away with very little questions asked.
    .-= Kenneth Elliott | Digital Book Reader´s last blog ..PSP e-book Reader =-.

  18. Ted Perkis on November 17th, 2009 11:36 am

    Yo – I have had a Kindle since March of 2008 – in fact I have had nine (that right nnine!!!) Kindles since 2008 – everyone has developed the same screen issue – lines at the top of the page – until recently Amazon replaced them without a problem – now the policy has changed and it is the users fault – are you kidding me!!! – can’t wait to get a Nook

  19. Graham Sanders on January 10th, 2010 6:27 am

    My Kindle 2 developed a screen problem this morning when the upper right quartile of the screen refused to lose the sleeping picture when I turned the machine on. I called customer service in the States (I’m in UK, and for some odd reason Amazon only sell Kindles internationally from the US) and we talked through the problem. A bright and cheerful Irish guy apologised that I’d had a problem (the machine had not been dropped or knocked and lives in its leather case), and agreed immediately to send me a replacement.

    This is great customer relations, and typical of my experience of Amazon over the last decade or more. On one occasion, when a Palm device failed a few days after delivery, they sent out one of their guys who personally delivered a replacement to me about four hours after I called in the complaint, (and I live about fifty miles from their depot!).

    Jeff Bezos should be praised for the ethic he has engendered in his business. Amazon have always been and continue to be straight with me, their customer. I shall remain loyal to them. Some of the stupid comments above where people seem to expect Amazon to replace damage they have themselves caused show their authors in a bad light, whereas Amazon, in the way they have treated me this morning show that they continue to be the Good Guys. Thank you, Amazon.

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  21. Jordan Hines on March 14th, 2010 11:31 am

    I have to say, overall, it sounds like Amazon has excellent customer service! I find it very interesting that some people have had problems with the screen, and have even had it be a recurring problem. But I guess that’s the sample of people you get motivated to actually say something online.

    I’ve had my Kindle since March of 2008 (almost exactly 2 years now), used it fairly heavily, traveled all over the world with it… and had zero problems. And I’m sure I’ve dropped it a few times. I once broke the metal prong off the end of the charger, but just bought a new one for 8 bucks (didn’t try calling customer service, it was my own fault…).

    Just wanted to add my two cents for anyone reading this who might get the impression that Kindles are constantly malfunctioning. Plus, the new ones seem much more durable than my first generation.

  22. Bob in Juneau on April 12th, 2010 2:15 am

    My son just broke his kindle 3 screen, he is devastated, he loves the thing. I am sure we have bought about $200 in books on it for him and he just eats them up. So it was great shock to learn no repair options that are cost-effective. Repair = new unit but without any warranty, is no option at all. Needless to say, we are looking at other products to see if they supply better support. Even if they don’t we won’t be buying a new Kindle any time soon….Amazon, you just lost another customer, wake up!

  23. Dara on April 13th, 2010 10:20 am

    After taking my Kindle I through the airport scanner this past week, my screen display went bad. Unfortunately for me, it is a 3 year old device = no warranty. I called Amazon, and they are sending another Kindle out to me for $99 (no shipping fee). They also e-mailed a pre-paid label for me to return the current broken model. This replacement comes complete with a 3 month warranty. Not a bad deal at all!

  24. Jessica on April 18th, 2010 10:21 pm

    I had a problem with my screen and even though my warranty is no longer in effect, the customer service rep said that he would take care of it for me. He sent me a brand new one and even threw in free overnight shipping. Amazon’s customer service is phenomenal. They went out of their way to make things right with me
    For all the people above bitching, YOU BROKE YOUR DEVICE. Be an adult and take responsibility for your carelessness. It’s not amazon’s fault you can’t take care of your possessions. No company is going to give you an unlimited warranty for ANY product. Grow up and stop blaming others for your incompetance.

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  26. Sujata Reast on May 25th, 2010 8:40 pm

    I got my Kindle in October 2008. I have really enjoyed the product and have raved to friends and family about it. Now after one and a half years of careful use, the screen has failed. I have contacted customer service. They offer no repair service. They say that the only option for screen failure is to replace the device with a refurbished one for $99. There is a 3 to 4 week wait for my first generation model to be replaced since this item is no longer produced for retail. So I can’t read my e-reader until then. I was not expecting this response from Amazon. Considering the cost of the device, one would think they would do more to help the customer. On reading online posts on the topic, I find that many people have had the same problem. This device and the new model seem to have screen failure issues. It is a little fragile for its purpose. I say this because my device was not mishandled for this malfunction to occur. I think an e-reader should last more than a year and a half before it conks out. For it to be cost-effective and environmentally friendly, it should definitely be more durable than that. Wait and do your research before you buy this. Also, share your experiences with screen failure if you own a kindle. It may help achieve better customer service options if realizes this to be a common issue that loyal customers would like to see addressed.

  27. Morgan on July 5th, 2010 3:16 pm

    I stepped on my Kindle last night. I had been reading it in bed but then I fell asleep and the Kindle fell off and when I got up I stepped on it and heard this cracking noise. It was all my fault, and Amazon is now sending me a replacement one for $99. I greatly appreciate that.

    This is not the first time I dealt with a broken Kindle. In 2008, I got one for Christmas. It came out of the box with a damaged screen, but Amazon sent me a new one as soon as they could, considering it was Christmastime and Kindles were fairly recent.

  28. Tony Cheung on July 17th, 2010 7:56 am

    I have a Kindle 2 for 4 months. I haven’t done anything physically on it but the screen just turns bad with exactly the same symptom on this article (top inch not display and with a white line alone the left edge of the screen). It does feel like this is a common problem.

    I am not in the States and I wonder if they would ship me a new Kindle first…and how long the whole process will take…

  29. Jessie Jo on August 3rd, 2010 10:03 am

    I recieved my Kindle form my husband for my birthday in April. In the four months sence I have loaded and read well and over 50 books. My husband (knowing me well) also purchased a water proof case and the faux leather cover for it. My Kindle has been in about 30 steaming baths, countless dropps 2 the floor and allot of abuse in my purse. I LOVE MY KINDLE!! This morning it took its last dive off the counter to the floor and died. In tears I confessed to my husband that I had broken my $400 gift. Seeing my distress he called Amazon in hopes of at least being able to purchase a refurbashed Kindle at a discount. Amazon walked him through the reset process(w no results) Amazon let him know they would be sending a new one today(FREE)and asked that I send my broken one back. Being less than a year old it was still under warrenty that being said, we where up-front and honest about the damages being our fault and even so after a 5 min phone call I will be recieving my new Kindle in 2-3 buisness days!! Amazon has my gratitude and ongoing buisness with out a doubt!!

  30. paul on October 2nd, 2010 2:03 pm

    i am on my second kindle my first one (first generation) just basically wore out the kindle works ok but the screen is so faint that it is just about unreadable.
    when i contacted amazon i was told that it was tough and i would have to buy a new one if i wanted to continue reading any of the books i had bought (i buy around 4 to 5 books a week)
    i think it is time amazon set up a way for kindle users to have there kindles repaired even if we have to pay for it.

    but even if they dont i will keep using one as i think it is the best E book reader of them all.

  31. Peggy Williams on January 1st, 2011 7:54 pm

    I received a second generation Kindle from my son after my husband died-Don’t know what I would have done without the Kindle-this past year-Many times it was the only way I could go to sleep-I read until I fell asleep-I am not as dependent on it as I was in the beginning but I love my kindle-I went to WV this weekend and nothing out of the ordinary happened-I keep it in a case-except it went through a scanner at the airport-the rest of the time it was with me in my carry-on- I just got off the phone with Amazon-told them what was happening with my screen-they said my kindle was defective and are sending me a brand new one overnight express-(should receive it by Tuesday)Their customer service representive was very helpful-I am very pleased with the whole experience and will continue to deal with Amazon-Jan 1, 2011

  32. Sarah on January 8th, 2011 8:00 pm

    I have a Kindle 2 and have never had issues with it. But of course I lusted after the new graphite-colored Kindle 3. As it turned out, my children got it for me for Christmas.

    The screen developed a few white lines in the past few days, then a white spot in the upper left corner. Not a huge deal; I can still read books, but it’s new, so I called Amazon to see what they would do about it. Within two minutes the associate told me I’d have a new replacement in two days. She sent a shipping label so I can ship the broken one back free of charge.

    I was off the phone in 5 minutes. Best customer service experience I’ve had in a long time. Go Amazon.

  33. Carly on January 21st, 2011 6:23 pm

    I got a Kindle for christmas and 2 days ago i was standing up to a girl who was messing with another girl. I told her to leave her alone. Well she didn’t want to here that. I had just bought a new book and my school allows us to use kindles at school. I really wanted to read it, so I brought it to school for the 1st time ever. This girl through my backpack against the wall. When i go to read it about an hour later the screens pixels are busted and I can’t read off of it. My moms mad and I hope Amazon Warranty covers this damage.

  34. Sabrina on January 28th, 2011 12:16 am

    I just got off the phone with amazon customer service and am receiving a replacement kindle (3) due to my screen being damaged in my purse. I was completely upfront and honest about how the damage was done and since I am still under warranty I am receiving a new one via 1 day shipping. :)
    While I can see the reason people are upset there are not more repair options rather than just replacement for those who are no longer under warranty, I must say that amazon has gone above and beyond as far as their service to me goes. Due to this they have earned themselves a loyal customer for life. :)

  35. TTN on January 28th, 2011 4:11 pm

    My Kindle 2 stopped working a few months ago after I accidentally dropped it in water. It will charge but won’t turn on, and had developed lines across the screen. Knowing that it was well-past the warranty period, I called Amazon today just to see what my options were and they offered to send me another Kindle 2 for $89 with free super-saver shipping, even though it had been almost two years since my original purchase and the damage was caused by me. Not too bad of a deal! I had a very helpful CS rep, so if you don’t want a brick on your hands given Amazon a call and ask if they can offer you a replacement for a fee.

  36. Dave Ross on January 29th, 2011 2:59 pm

    I received a kindle 3 for christmas and within 24 hours it died. Amazon (since it was their fault) sent me a new one immediately. My son broke my new one and even though it was my fault Amazon sent me a new one for free. I am waiting for my THIRD one to be delivered. Even though Amazon has GREAT service if this new one breaks i will switch and get a Nook

  37. missy on February 26th, 2011 10:42 am

    I dropped my iphone from a short distance onto my kindle. Like a few inches as I was trying to plug them in next to eachother. Apparently that was enough force to break the screen, and I can now only see the bottom lower half.

    So do I think they should be charging less to replace the thing? It’s clearly not designed to take any bumps whatsoever and it seems that plenty of people are breaking theirs with just as much ease. So yes, if I am going to spend $350 on something then there should either be a VERY clear warning that it is insanely fragile (in which case I’d have treated it as such) or else I’d expect someone to replace my device for a reasonable price.

    Sadly, I received this the Christmas before last, and just recently began using it. So it’s no longer under any sort of warranty. Not like I’d pay hundreds to fix it when I have a Half Priced Books store down the street. Just feel awful for breaking something my mom was clearly excited about buying me.

  38. Suze on March 26th, 2011 11:19 am

    I got my Kindle 3 yesterday and already managed to crack the screen somehow.

    I just got off the phone with Amazon and they’ve already shipped out a new one and sent me a return shipping label.

  39. Michael Owens on April 6th, 2011 3:33 pm

    Same experience. The screen on my kindle packed up; I went to the Amazon website, was referred to the telephone service. The site was easily navigable and an Amazon rep phoned me straight away when I logged my phone number. As soon as I explained the problem, the rep agreed to provide me with a new Kindle.

    This is excellent service.

  40. Mich on May 1st, 2011 9:43 am

    Very good solution to prevent a broken display of Kindle 3 is this safety case:

  41. Annie Fernandez on May 11th, 2011 8:41 pm

    when you call customer service, what information do the ask for to send you a replacement? My kindle 2 was a gift from my aunt (use to be her’s) and she cant find the receipt.

  42. Casey on June 8th, 2011 1:57 pm

    Mine got damaged when I was driving and somebody stepped off the sidewalk and I had to slam on the breaks. It slid off the seat and landed on the floor. I was informed by Amazon that if I had dropped it they would replace it once, but since the fall involved inertia and because I was in a car, they do not cover that but they would send me another one for a discounted price of $85.00 wish I would have known this in advance I would have been willing to lie but now there is a note on my account so they know. 😀
    Still getting replaced at a discount is better than nothing I suppose.

  43. Casey on June 8th, 2011 2:37 pm

    Update from my earlier post: I called back and despite the first person telling me the best they could do was sell me a new one for $85.00 the 2nd person I talked to said even though the fall was from me breaking in my car and it falling off the seat since it was such a low fall they will replace it. Amazon is sending me a new Kindle and all I have to do is send back the old one (with the shipping label the provided!).

  44. Gerald on August 8th, 2011 2:04 am

    Just bought a Kindle DX.
    After 5 days use it has developed a white strpe accross the screen.
    Pretty worried that the Kindles seem to be problematic and obviously do not last very long.

  45. nsparkz on August 16th, 2011 11:53 pm

    Got my kindle replaced, no questions asked from amazon. Its great cause i am in India and i had bought the kindle from UK. I lost the original receipt and the box but still Amazon was gracious enough to replace it. It is customer care at it best!!

    Hopefully, the replaced kindle will arrive soon!

  46. lucia santa cruz on August 23rd, 2011 2:43 pm

    I have had a kindle for less than 6 months and the screen simply collapsed . I ahrdly used it at all. I dont live in the USA and I dont know how I could get it replaced or repaired. If any one has any knowledge of what I could do please let me know.

  47. Mary on November 24th, 2011 10:49 am

    Did you hava to pay anything extra? and if u did , how much? please answer!!

  48. Frank Warner on December 27th, 2011 12:56 am

    My daughters failed Christmas 2011 it has the screen line trick/virus
    purchased Dec 3 2010
    out of warranty I’m told.
    seems this is a defect and should be treated as such
    warranty shouldn’t matter.
    they also censor the forum if you mention other that other people have the same problem.
    i can get a replacement for 85
    is this the yearly fee

  49. KC on January 14th, 2012 11:00 am

    My wife and I both have a kindle and now are officially on our 5th one. They break just plugging them in it seems. We are getting both fully refunded. Amazon is speedy with replacements it seems but we are annoyed with the fact that they keep breaking. I checked other sites and have seen hundreds of reviews with the same problem. Amazon has to know they have problems with this. We talked to a rep and we are sending them both back and getting full refunds. They wanted to just give us back 80%. So for those of you out there, just be persistant we had to talk to 3 different people including a manager before they caved but i say just keep at it!

  50. mike oniones on April 10th, 2012 2:23 pm

    I have a 300$ kindle 2 3g it started acting up day one. son bought a 100$ warrenty @ christmas with the kindle.
    I Called tech support saying i wanted the warrenty honored ,they blew me off with a software upgrade pitch. now the warrentys off AND the kindles a brick.
    This will seriously affect my buying off ever again At Christmas time.
    Mike O’Niones
    mike oniones´s last blog post ..Kindle Button Failure, Replacement

  51. Susan C on July 25th, 2012 6:00 am

    Kindle died, screen had one line then when I looked again half blank. It was lightly used and sat at my bedside table…My husband bought it for his daughter (14) sat in her room for 8 months not used. I am a true library person (he wanted to but it for me)… he needs new gadgets..I used it once then learned how to download library books for free thats for me!! 5 books later DEAD!! Piece of crap. I just paid $65 to replace (17 months old). it died on my watch and i have to teach her you break something ( I believe the screens are defective) you need to replace. So, I guess this one will sit in her room unused because I will be heading back to the library! Kindle stinks…what really stinks is amazon can see how much usuage it got 7 books downloaded really??? They wil not replace for free unless under a yeard old so half price.. so, everyone exchange at 11 months it’s bound to happen.
    FYI, Amazon says this is not a recurring problem! but gee lots of complaints?

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