Comments on: Kindle Screen Failure, Replacement

By: Jordan Hines

Jordan Hines — Sun, 14 Mar 2010 17:31:19 +0000

I have to say, overall, it sounds like Amazon has excellent customer service! I find it very interesting that some people have had problems with the screen, and have even had it be a recurring problem. But I guess that’s the sample of people you get motivated to actually say something online.

I’ve had my Kindle since March of 2008 (almost exactly 2 years now), used it fairly heavily, traveled all over the world with it… and had zero problems. And I’m sure I’ve dropped it a few times. I once broke the metal prong off the end of the charger, but just bought a new one for 8 bucks (didn’t try calling customer service, it was my own fault…).

Just wanted to add my two cents for anyone reading this who might get the impression that Kindles are constantly malfunctioning. Plus, the new ones seem much more durable than my first generation.

By: Kindle Button Failure, Replacement | Metaphoric Labs

Kindle Button Failure, Replacement | Metaphoric Labs — Fri, 05 Mar 2010 01:53:40 +0000

[...] couple of years ago, I wrote about a screen failure on my first generation Kindle, and how good my Amazon customer service experience was. Comments were mixed, with some other folks [...]

By: Graham Sanders

Graham Sanders — Sun, 10 Jan 2010 12:27:53 +0000

My Kindle 2 developed a screen problem this morning when the upper right quartile of the screen refused to lose the sleeping picture when I turned the machine on. I called customer service in the States (I’m in UK, and for some odd reason Amazon only sell Kindles internationally from the US) and we talked through the problem. A bright and cheerful Irish guy apologised that I’d had a problem (the machine had not been dropped or knocked and lives in its leather case), and agreed immediately to send me a replacement.

This is great customer relations, and typical of my experience of Amazon over the last decade or more. On one occasion, when a Palm device failed a few days after delivery, they sent out one of their guys who personally delivered a replacement to me about four hours after I called in the complaint, (and I live about fifty miles from their depot!).

Jeff Bezos should be praised for the ethic he has engendered in his business. Amazon have always been and continue to be straight with me, their customer. I shall remain loyal to them. Some of the stupid comments above where people seem to expect Amazon to replace damage they have themselves caused show their authors in a bad light, whereas Amazon, in the way they have treated me this morning show that they continue to be the Good Guys. Thank you, Amazon.

By: Ted Perkis

Ted Perkis — Tue, 17 Nov 2009 17:36:01 +0000

Yo – I have had a Kindle since March of 2008 – in fact I have had nine (that right nnine!!!) Kindles since 2008 – everyone has developed the same screen issue – lines at the top of the page – until recently Amazon replaced them without a problem – now the policy has changed and it is the users fault – are you kidding me!!! – can’t wait to get a Nook

By: Kenneth Elliott | Digital Book Reader

Kenneth Elliott | Digital Book Reader — Tue, 03 Nov 2009 04:06:21 +0000

I personally have had not problems with Amazon and their customer service. Every time I purchase anything from them and have problems they take care of it right away with very little questions asked.
Kenneth Elliott | Digital Book Reader´s last blog ..PSP e-book Reader

By: Diana Reed

Diana Reed — Tue, 13 Oct 2009 02:49:03 +0000

I bought a Kindle 1, within 9 months of careful use, the screen failed, Amazon cheerfully sent out a replacement. I had the replacement (refurb.) for about 6 months of light use and IT has failed (screen freezes), I spoke with cust. service, very nice people but there is no trade up program or refund (even partial for an item I paid $359.00 for) so I get another refurb. 4 Kindles I am working with now. I have over 70 books I purchased from Amazon for the average price of 7.00 so when I get this one and stick it on Ebay and never do business with them again, maybe that will be a successful end to this horrible transaction. I look forward to the deluge of new e-readers that will be coming out soon. I heard Barnes and Noble will be affiliated with one, yay!

By: Mudassir Ali

Mudassir Ali — Wed, 23 Sep 2009 03:02:54 +0000

Amazon has the best customer service I ever experienced. Isn’t it too dishonest, unrealistic, and greedy to expect free replacement for something you broke by your own fault, carelessness or accident. Amazon’s business model is excellent and a shopping revolution which has brought so much convenience to our lives. I think, in return we should appreciate their hardwork and business ethics and not try to cheat them so that they don’t have to pull the shutter on us. I love kindle and take very good care of it. If I break it (accidently or otherwise) I will buy another one If I continue to love the revolutionary reading expedience.

By: SSingh

SSingh — Wed, 22 Jul 2009 23:10:47 +0000

My kindle wasn’t covered under warranty because of waterdamage and I sent mine to a third party portable electronics company (http://www.portatronics.com) and they got it up and running for me again for $99 just fine. The only other option if you’re tech savy you can google for take apart guides and try to replace the broken part yourself.

By: ALAN ALSETH

ALAN ALSETH — Wed, 24 Jun 2009 21:00:13 +0000

ARE YOU KIDDING ME? YOUR WIFE BROKE IT –AND YOU’RE UPSET BECAUSE THEY WANT TO CHARGE YOU LESS THAN A NEW ONE TO REPLACE IT? ???
GET REAL.
I JUST BROKE MY SCREEN AND FOUND THIS POST. I’VE HAD IT ALMOST TWO YEARS, AND IF THEY’LL REPLACE IT FOR $200 I’LL BE THRILLED! ANYBODY HAVE THE BEST CUST SERVICE # TO CALL FOR THEM?

By: Jimmy

Jimmy — Tue, 16 Jun 2009 15:01:37 +0000

I gave my wife a kindle 2 for mothers day. She loved it. Then she accidently broke the screen. Amazon wants $200.00 to trplace the unit. Who make this great product and doesn’t offer a repair center. I will never buy from Amazon again. My wife was buying 3 to 4 books per week now she is buying none. Who is the real loser here.