Comments on: Kindle Screen Failure, Replacement

By: KC

KC — Sat, 14 Jan 2012 17:00:29 +0000

My wife and I both have a kindle and now are officially on our 5th one. They break just plugging them in it seems. We are getting both fully refunded. Amazon is speedy with replacements it seems but we are annoyed with the fact that they keep breaking. I checked other sites and have seen hundreds of reviews with the same problem. Amazon has to know they have problems with this. We talked to a rep and we are sending them both back and getting full refunds. They wanted to just give us back 80%. So for those of you out there, just be persistant we had to talk to 3 different people including a manager before they caved but i say just keep at it!

By: Frank Warner

Frank Warner — Tue, 27 Dec 2011 06:56:53 +0000

My daughters failed Christmas 2011 it has the screen line trick/virus
purchased Dec 3 2010
out of warranty I’m told.
seems this is a defect and should be treated as such
warranty shouldn’t matter.
they also censor the forum if you mention other that other people have the same problem.
i can get a replacement for 85
is this the yearly fee

By: Mary

Mary — Thu, 24 Nov 2011 16:49:55 +0000

Did you hava to pay anything extra? and if u did , how much? please answer!!

By: lucia santa cruz

lucia santa cruz — Tue, 23 Aug 2011 20:43:53 +0000

I have had a kindle for less than 6 months and the screen simply collapsed . I ahrdly used it at all. I dont live in the USA and I dont know how I could get it replaced or repaired. If any one has any knowledge of what I could do please let me know.

By: nsparkz

nsparkz — Wed, 17 Aug 2011 05:53:16 +0000

Got my kindle replaced, no questions asked from amazon. Its great cause i am in India and i had bought the kindle from UK. I lost the original receipt and the box but still Amazon was gracious enough to replace it. It is customer care at it best!!

Hopefully, the replaced kindle will arrive soon!

By: Gerald

Gerald — Mon, 08 Aug 2011 08:04:11 +0000

Just bought a Kindle DX.
After 5 days use it has developed a white strpe accross the screen.
Pretty worried that the Kindles seem to be problematic and obviously do not last very long.

By: Casey

Casey — Wed, 08 Jun 2011 20:37:05 +0000

Update from my earlier post: I called back and despite the first person telling me the best they could do was sell me a new one for $85.00 the 2nd person I talked to said even though the fall was from me breaking in my car and it falling off the seat since it was such a low fall they will replace it. Amazon is sending me a new Kindle and all I have to do is send back the old one (with the shipping label the provided!).

By: Casey

Casey — Wed, 08 Jun 2011 19:57:09 +0000

Mine got damaged when I was driving and somebody stepped off the sidewalk and I had to slam on the breaks. It slid off the seat and landed on the floor. I was informed by Amazon that if I had dropped it they would replace it once, but since the fall involved inertia and because I was in a car, they do not cover that but they would send me another one for a discounted price of $85.00 wish I would have known this in advance I would have been willing to lie but now there is a note on my account so they know.
Still getting replaced at a discount is better than nothing I suppose.

By: Annie Fernandez

Annie Fernandez — Thu, 12 May 2011 02:41:46 +0000

when you call customer service, what information do the ask for to send you a replacement? My kindle 2 was a gift from my aunt (use to be her’s) and she cant find the receipt.

By: Mich

Mich — Sun, 01 May 2011 15:43:22 +0000

Very good solution to prevent a broken display of Kindle 3 is this safety case: http://www.empei.com/details.php?zb=211