Tech Duh-port
June 19, 2003
Today’s lesson—expecting the customer service people at a cellphone company to be able to tell you the settings to use e-mail on your phone is like expecting Ronald McDonald to be able to give you the recipe for the special sauce…
“You’ve got to put in the phone number you want to send your message to”
“I don’t want to send a message to a phone, I want to send an e-mail”
“We only support sending SMS messages”
“So all of these e-mail applications on the phone don’t work?”
“No, you can’t use those”
“Fascinating. Do you have a product specialist for this phone?”
“Hang on… (hold music) Can I help you?”
Reiterate above loop three times.
“Let me transfer you to the manufacturer…”
“Fine… (another trip through phone menu hell) “
“Of course you can send e-mail”
“Dandy… Can you give me the settings?”
“Sorry, you need to get those from the cellphone company”
—-
Right then. Lesson learned. STFW, find the instructions on HowardForums (a great resource), sending e-mail 20 minutes later.
How silly of me to have not done this to begin with…
—–
| 2.8 |
Chuck Lawson · Filed Under 
Comments
Got something to say? [privacy policy]