The Universal Constant of Suckage - Verizon

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Verizon FiOS - and Other Fairy TalesSo, a little over a month has gone by since one of the Verizon FiOS Pre-Sales reps sold me the Brooklyn Bridge signed me up for FiOS service, and a week has gone by since the latest date I was supposed to hear from the installer by (8/15). Now to paraphrase Penn & Teller, this isn't my first time to a goat f**k, (I was a Verizon / GTE customer for a couple of decades), so I poured myself a big cup of coffee and settled in for a little quality phone time with the good folks at Verizon customer service. First, I dialed the number I was told was the "Main FiOS number" -- naturally enough, it wasn't a...


Verizon - Clueless from the top downIt’s not that I want to pick on Verizon as much as I do, it’s that they make it so easy… Okay, I do want to pick on them.  They made my life miserable for too many years.  But they still make it easy. Apparently they come by it honestly, judging by this interview with their CEO. First, he decides to ridicule San Francisco’s municipal Wi-Fi plans… "That could be one of the dumbest ideas I’ve ever heard”...  ...companies like Verizon, which already run data networks, are much better positioned than government agencies to offer high- speed Internet service." Oh. My. God.  This should come with a laughtrack… I’d imagine most of their high-speed internet customers laughed themselves sick over...


Verizon FiOS High Speed ServiceIn all of the screwing around with my network over the past few days, I ran into two interesting things -- one, that Comcast was now offering 6mb down / 768K up service in my area (and it turned out the be $25 a month cheaper than my existing 3mb service -- go figure), and that Verizon is finally turning up their Fiber Internet service ("FiOS") in my area. The price on the Verizon service is extremely hard to beat -- they're offering 15 mb down / 2mb up for $49.95 a month. As a pre-sales incentive, they offered me the same service for $39.95 a month for the first year (this is the normal price for 5mb/2mb). They also...


Yes Virginia, there is a FiOSWell, maybe, anyway... Three months after my original signup, and two months after my "no later than..." install date had come and gone, I received a flyer in the mail reading "FiOS is here." After looking around carefully (even under the couch), I determined that while FiOS had not actually crept in the door without me noticing it, maybe this meant they were actually serious about bringing it here this time, so I gave them a call. This one was a little more reassuring than my last two were -- first, the number actually went to a rep who knew what FiOS was, and was even prepared to sell it. I received an install date and a confirmation number, and...


Treo 650 for VerizonGranted, I’d rather be poked in the eye with a sharpened burning stick before getting service from Verizon (okay, so I said that about Sprint, too) , but I know more than a few people have been waiting to hear when Verizon would be offering the Treo 650. Well, apparently pretty soon, at least according to their web site. It’s interesting that they don’t say anything about EVDO support; if it is, and DUN support is enabled, this could be a killer rig. Except of course for the whole being Verizon thing.  ...