Verizon – Clueless from the top down

April 18, 2005

It’s not that I want to pick on Verizon as much as I do, it’s that they make it so easy…

Okay, I do want to pick on them.  They made my life miserable for too many years.  But they still make it easy.

Apparently they come by it honestly, judging by this interview with their CEO.

First, he decides to ridicule San Francisco’s municipal Wi-Fi plans…

“That could be one of the dumbest ideas I’ve ever heard”…  …companies like Verizon, which already run data networks, are much better positioned than government agencies to offer high- speed Internet service.”

Oh. My. God.  This should come with a laughtrack… I’d imagine most of their high-speed internet customers laughed themselves sick over that…

Then he seems to think that all of these pesky customers are too damn demanding anyway…

“Why in the world would you think your (cell) phone would work in your house?” he said. “The customer has come to expect so much. They want it to work in the elevator; they want it to work in the basement.”

Gee, and to think that one of my critical tests any time I switch cellphone companies is whether the damn thing will work in my house. 

I can’t imagine how customers could have ever gotten such expectations; we weren’t supposed to take all of that “Can you hear me now?” campaign seriously, were we?

So, the next time you’re on the phone with Verizon support (and if you’re a Verizon customer, that surely won’t be too long from now, will it?), just remember to be humble and lower your expectations. If you can’t do them that courtesy, you should probably just switch providers…

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One Response to “Verizon – Clueless from the top down”

  1. dfddf on September 1st, 2005 4:04 pm

    Verizon offers a free 3.0 DSL upgrade if you ask for it.

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