March 4, 2010
A couple of years ago, I wrote about a screen failure on my first generation Kindle, and how good my Amazon customer service experience was. Comments were mixed, with some other folks having similar experiences, and others having nightmares getting their Kindle replaced.
The other day, just shy of two years later, my second generation Kindle failed. This one was rather goofy. When I first received my 2G Kindle, I noticed a little diagonal “scratch” on the 5-way button. Apparently, this was actually a hairline crack. After having the unit for just over a year, last week I pressed the button, and it fell apart into two pieces, making it very difficult to use, particularly when picking a book from the menu.
I called Amazon, and once again, they were quite helpful. Even though I was slightly out of warranty, they overnighted me a new 2G Kindle, and sent me a link for a pre-paid UPS label to send my broken one back.
Obviously, I’m still very happy with my Amazon customer service experiences, particularly as regarding the Kindle. As always, though, your mileage may vary.
April 23, 2008
Gadgets fail. Some more than others, but that’s what they do. Assuming that the failure rate isn’t completely excessive, what separates one gadget (and vendor) from another is often just how well they support their product.
My Kindle has been slowly failing for the past couple of weeks.
I first noticed that the book I was reading didn’t have a title. I figured it was just a glitch in the book file, but it became clear that what happened was that the top quarter-inch or so of the display was just not displaying (or displaying so faintly it couldn’t be read).
Not too much later, I also had a “white line” down the left edge of the page, which was causing the leftmost pixels of the first letter of each sentence to disappear.
February 1, 2008
My Kindle arrived last night, and I’ve had just enough time with it to form some early impressions.
Yes, the thing is butt ugly. It badly needs a pass through Apple’s industrial design group. Or even Dell’s. But that’s okay, it’s early days, and you buy it to read ebooks, not look cool. That’s why you have the iPhone.
I’m a little more concerned about the build quality — the buttons, particularly the Previous/Next/Back paddle buttons, feel a little fragile. I’m not sure if they are, but I’m a little nervous about how many times I’m going to click them before they stop responding.
Worse, you can’t avoid the things. Between the big navigation buttons, and the keyboard, there is very little room to grab or hold the unit without hitting a button.