What they need’s a damn good whacking…

December 1, 2005

If the Sony Rootkit lesson wasn’t enough to show just how much leverage the online community can muster, Thomas Hawk’s adventure with trying to buy a discount camera from an NYC online camera shop might just do the trick…

In PriceRitePhoto: Abusive Bait and Switch Camera Store, Thomas tells a horrific story about how he’s treated to begin with, and then the threats they made after he told them that he was going to blog the whole story.

“I will make sure you will never be able to place an order on the internet again.” “I’m an attorney, I will sue you.” “I will call the CEO of your company and play him the tape of this phone call.” “I’m going to call your local police and have two officers come over and arrest you.” “You’d better get this through your thick skull.” “You have no idea who you are dealing with.”

These are all direct threats that I received today from an individual who identified himself as Steve Phillips, the manager of PriceRitePhoto in Brooklyn, New York when I called to inquire about my order with them. My crime? Telling him that I planned to write an article about my unfortunate experience with his company regarding the camera order I had placed with him yesterday.

Well, Thomas posted the whole sordid story regardless, and it got picked up on Digg, Boing Boing, and well, everywhere.
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The Care and Feeding of Web Developers

November 1, 2004

The Care and Feeding of Web DevelopersIf web site development is not your primary business, sooner or later the road to a successful small business web site is going to bring you to hiring a web developer. Regardless of whether you’re having your entire site developed for you, or are just having modifications done or features added, your experience will be much better (and your bank account much happier!) if you have an understanding of what to expect, and how to avoid costly problems and misunderstandings. This teleclass series covers simple steps you can take to:

  • Find a web developer who is qualified to do what you need, within your budget.
  • Prevent misunderstandings (and avoid scams) regarding deliverables, schedules and costs.
  • Be sure that you are prepared to control the content and structure of the site.
  • Make it simple to keep your site fresh yourself, without costly updates.
  • Build a relationship with your developer that keeps everybody happy.

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The Basics of E-Commerce

November 1, 2004

The Basics of E-CommerceVirtually everyone is familiar with the experience of making purchases online, but most small business web site owners (and even many web developers) have no idea of what is really involved. From accounting and banking considerations to the technology to make it happen, this teleclass series will teach you what you need to know, including such things as:

  • What is involved in getting a merchant bank account that will accept online purchases, and how to avoid the scams.
  • Building a relationship with a reputable payment processor.
  • Important considerations regarding fees, holding times, chargebacks and refunds.
  • Security risks and implications.
  • Getting a shopping cart installed, and how to deliver content online.

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