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Weber Grills – Great Customer Service

June 7, 2006

Enough car talk for the moment… I had a great customer service experience today, and it deserves a post.

I’ve long been a fan of Weber grills. These things are built like battleships. I’ve had a lot of name-brand grills over the years, but never anything that cooked as evenly or held-up to heavy duty use as well as a Weber.

I’ve got a 6 year old Weber Genesis Silver B propane grill, and a 5 year old Weber Smoky Mountain smoker. The grill gets heavy use for a lot of the year, and the smoker does also in nice weather.

Up to this year, they’ve both held up amazingly well. I had to replace the thermometer in the grill last year, and this year I broke down and bought a replacement set of stainless steel flavorizer bars and a new porcelain-coated set of cast iron grills. Not that I had to, but because I figured they’d be easier to keep clean.

I did have to replace the electronic ignition this year also, but between it and the thermometer, we’re talking maybe $20 of required replacement parts in a heavily used grill over 6 years — and it worked without them, it’s just more convenient with them.

The smoker hasn’t needed anything but fresh charcoal and the occasional cleaning.

Until recently…

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