Kindle Button Failure, Replacement

March 4, 2010

A couple of years ago, I wrote about a screen failure on my first generation Kindle, and how good my Amazon customer service experience was. Comments were mixed, with some other folks having similar experiences, and others having nightmares getting their Kindle replaced.

The other day, just shy of two years later, my second generation Kindle failed. This one was rather goofy. When I first received my 2G Kindle, I noticed a little diagonal “scratch” on the 5-way button. Apparently, this was actually a hairline crack. After having the unit for just over a year, last week I pressed the button, and it fell apart into two pieces, making it very difficult to use, particularly when picking a book from the menu.

I called Amazon, and once again, they were quite helpful. Even though I was slightly out of warranty, they overnighted me a new 2G Kindle, and sent me a link for a pre-paid UPS label to send my broken one back.

Obviously, I’m still very happy with my Amazon customer service experiences, particularly as regarding the Kindle. As always, though, your mileage may vary.

Amazon Kindle E-Book Reader

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4 Responses to “Kindle Button Failure, Replacement”

  1. Anthony on March 22nd, 2011 3:30 am

    I a student,I have no time to watch the games on live.But I still care for this game. cheap nfl jerseys I can because i think i can.

  2. Karen on June 3rd, 2011 7:36 am

    I think this Is a manufacturing fault. Ours split in exactly the same diagonal way. Hope they will replace it.

  3. Jezebel on October 29th, 2013 2:36 am

    Yep, this has got to be a manufacturing defect. Mine split diagonally the same way. Wonder if Amazon will do anything to fix the problem? (Have no idea about warranty on it as it was a gift from friend.)

  4. Chagrined on November 1st, 2013 12:01 am

    This IS a manufacturing defect. Our navigator button split in exactly the same way, diagonally, and now it won’t work–so the Kindle is useless. Called Amazon twice, but they won’t do anything except offer a “discount” on buying a new Kindle. (Sounds like they KNOW this is a defect in their product but they aren’t interested in helping folks, beyond selling you more equipment.)

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